Opening and Closing Spiels
Story told at 16:44
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Last 15 minutes before I get dressed up.
Thank you for calling AT&T about your wireless service. My name is Angela Solomon. May I have your wireless number starting with the area code please?
(I was never thankful for that.) I say that opening spiel in the most plastic
way. But I get 5 points everytime I say that in every call. Hehe. Being plastic
has advantages, too. Hahaha. And you know what, nakakasuka rin pag paulit-ulit mong ginagawa. Ung tipong minsan nagkakabulol-bulol ka na. Tsss.
Second to the last day of the week. Haay. As time goes by, I'm getting used to being dumped by those people I cannot even see and
, I mean, touch.
Last night, when I went inside the Ops and checked my schedule for the day, everything changed. For the next three weeks, my schedule would be from 10PM-7AM, Mondays, Wednesdays-Saturdays. Yes. My day-offs would be Tuesdays and Sundays. For the next three weeks.
Badtriiiiiiiip. I suuuuuuuuuuuuper hate my schedule! Well, actually, not really. I love the 10PM-7AM. (Sakop na sakop buong night differential pay. Haha. Hello, shopping!) What I don't like is my day-offs. My gahd, Saturday is Pij/Family Day. What's going to happen for the next few weeks? I know pang-gabi ako pero I syempre I'm still a human and I need to sleep, too, the way normal people do. Should I be setting another day for them? Errrr! Schedule conflicts, man! Haaaaay.
This is the start of the real call center world. My friends and I have different schedules. We won't be in the same team anymore. And at this moment, I still don't know anyone who has the same schedule as mine. Poooooooor Angela. :(
But why am I freaking out here? Didn't I remember I signed a contract that I agreed to have a shifting/rotational/graveyard schedule? Tsss. And in the first place, I shouldn't have applied in this company if I'm not willing to be different from the normal.
I have a boundary QA score. I have to get a higher grade later or tomorrow to redeem myself. Tsk. I got a low score because of that effin' irate caller who was so demanding and irritating that I preferred to get escalated just to get out of that call!
Haaay. I have to leave now. Wish me luck. Don't let me leave my common sense here, okay? I need it badly.
Thank you for calling AT&T Wireless. We appreciate your business. Hope you have a great day.
I say that closing spiel in the most plastic
PS: Missing my boyfriend. Photoshop-ing. Dreamweaver-ing. Really.
PPS: Visit my Facebook
, guys! Nothing so extraordinary. Just want some Wall-to-wall posts. Thanks. Hahaha. :D
PPPS: I sooo love the Hershey's Dark Chocolate Ice Cream in MiniStop. However, I can't eat a lot. I don't want to lose my source of income. HAHA.
Ba-bye na nga. Daldal mo.